Peer Coaching for User Experience Managers

Our next "listen and learn" session will be on 6th September 2007 at 9pm (British Summer Time)/ 4pm (Eastern Time) / 1pm (Pacific Time). It will be conducted using Skype.

Please contact Mags Hanley (mairead at yahoo.com) with your Skype username, indicating if you would like to attend as a listener or a participant; there is only room for four participants.

Each participant should be ready to bring a problem (for this session it could either be real or made-up) and have read through the sample peer coaching session agenda.

We will be running one "listen and learn" session a month for three months to instruct people in how to run a session.

What is peer coaching?

At the 2007 IA Summit, a group of user experience managers came together at workshop facilitated by Mags Hanley. The group totally ignored Mags' slides and focused on helping each other, providing ideas and focused on helping each other, providing ideas and support for the problems and issues that arose during the day. It was a great success!

To continue the discussions and support, we have set up a peer coaching programme for UX Managers.

Peer coaching is where a group of people meet regularly to provide coaching to each other; each session is confidential and totally voluntary. The group coaching is done using Skype (or other free IP phone service) allowing a group of 4-5 people to have a phone conference once a month for an hour. Each person brings a problem that the other members of the group would coach them through. Usually the group can only address two problems in each session and listen to updates from the previous session; everyone takes turn.

For more Details about the IAI Peer Coaching program, visit or contact Mags at mairead AT yahoo.com.